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|a HF5549.5.C53 M47 2009_MercurioMary |2 BU-Local |
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|a Employees' experience of coaching : a phenomenological study of frontline workers |h [electronic resource]. |
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|a Miami, Fla. : |b Barry University, |c 2009. |
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|a viii, 129 leaves ; |c 28 cm |
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|a Barry University Dissertations -- School of Education. |
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|a Thesis (Ph.D.)--Barry University, 2009. |
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|a Includes bibliographical references (leaves 97-113). |
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|a Copyright Mary L. Mercurio. Permission granted to Barry University to digitize, archive and distribute this item for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires permission of the copyright holder. |
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|a Supervisors are held responsible for getting results through their people. The management and leadership literature affirms that the supervisory role also involves employee learning and development. Employee coaching is a widely discussed human resource development (HRD) strategy meant to improve job performance. This phenomenological study explored coaching from the perspective of the employee being coached. The purpose of the study was to understand employees’ experience of coaching and the aspects of coaching impacting job performance. The objective was to provide information useful to HRD practitioners and increase the body of knowledge relative to management development. The theoretical framework for the study involves leader member exchange theory (G. Graen, 1976), social learning theory (Bandura, 1986) and attribution theory Kelley (1971) and Weiner (1985). The research method is based on Moustakas’ (1994) phenomenological approach. Themes and patterns in employees’ experience of coaching emerge through in-depth interviewing techniques. The study participants experienced coaching as a series of one-on-one conversations with no agreed-upon structure or format. The key finding was that there are two different types of coaching: developmental and corrective. From the employee’s perspective, the developmental coaching is more effective, having greater positive impact on job performance. The study findings provided descriptive detail for future quantitative research instrumentation and insights for coach training program design. |
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|a Electronic reproduction. |c Barry University, |d 2020. |f (Barry University Digital Collections) |n Mode of access: World Wide Web. |n System requirements: Internet connectivity; Web browser software. |
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|a Barry University Archives and Special Collections. |
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|a Employees |x Coaching of. |
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|a Mentoring in business. |
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|a Barry University Digital Collections. |
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|a Theses and Dissertations. |
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|a BUDC |c Theses and Dissertations |
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|u http://sobekcmsrv.barrynet.barry.edu/AA00001270/00001 |y Click here for full text |
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|a https:/budc.barry.edu/content/AA/00/00/12/70/00001/HF5549_5_C53 M47 2009_MercurioMarythm.jpg |
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|a Theses and Dissertations |
