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Thesis/Dissertation Information
- Degree Disciplines:
- Education
Notes
- Abstract:
- Purpose: The purpose of this qualitative study was to examine job satisfaction of an increasing number of workers entering the workforce who are referred to as contingent workers. To explicate this phenomenon, the researcher gave voice to the participants about the question of job satisfaction through the lens of a binary study looking at continuing education and tax preparation. Method: The method of inquiry was attained by the use of a phenomenological qualitative approach. Ten anonymous tax professional questionnaires were randomly chosen from a possible 1,760 tax professionals. A company emailed newsletter called the “Insider” solicited volunteers from the Central Florida area (Seminole, Orange, Polk, Osceola, and Brevard counties), to complete seven open-ended questions and five demographic questions. Data was obtained from the first 10 participants who completed answers for the first seven open-ended questions in the questionnaire. The data collected from the questionnaires was analyzed by comparing the 10 tax professionals’ responses for common themes and differences and aligning responses with Locke’s model of motivation (1979), and Maslow’s theory of hierarchy (1943). Major Findings: Using an inductive process and Weft (QDA) software, for analyzing participants’ responses, the study revealed three common themes. Tax professionals feel very passionate about job satisfaction and they fell into two equal groups, half were driven intrinsically by personal feelings of contentment and happiness and the other half felt they were driven extrinsically through compensation and respect of others. The majority of tax professionals preferred instructor led classes (ILT). However, half felt that the computer-based training (CBT) was needed for growth in the field, as well as for convenience. The overwhelming majority of the tax professionals who chose CBT training did so for convenience, with only one participant stating that it offered better materials than those offered during ILT classes. Seventy percent of the tax professionals thought that their goals aligned with the company’s, except when it came to the selling of additional products, such as warranties and saving accounts.
- Thesis:
- Thesis (Ph.D.)--Barry University, 2009.
- Bibliography:
- Includes bibliographical references (leaves 107-117).
Record Information
- Source Institution:
- Barry University
- Holding Location:
- Barry University Archives and Special Collections
- Rights Management:
- Copyright Dana Richmond. Permission granted to Barry University to digitize, archive and distribute this item for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires permission of the copyright holder.
- Resource Identifier:
- HF5549.5.J63 R53 2009_RichmondDana ( BU-Local )
- Classification:
- HF5549.5.J63 R53 2009 ( lcc )
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